StayStory helps hospitality hosts step into the guest experience, uncover what matters, define how they want the stay to feel, and discover thoughtful opportunities to make it more memorable.
Welcome back, Evie
Here's the experience you're designing.
Your journey
Step 3 of 4 · Opportunities
Experience Compass
ConfirmedInformed by your Compass
Guests decide how a stay feels long before they unpack.
Instead of a welcome basket, leave kindling by the fire pit and a note inviting them to do nothing at all tonight.
Your first StayStory journey
Each one gives the next something to work from. You can stop after any of them and still have something useful.
Experience Audit
Walk thoughtfully through the experience — from arrival and atmosphere to sleep, amenities, meaningful details and friction. StayStory helps surface what is already working and where the experience could become more intentional.
Experience Compass
StayStory brings what it learns into a guiding direction for your stay — something you can review, shape and evolve over time.
Three Personalized Opportunities
Using your property, Audit and confirmed Compass, StayStory identifies three opportunities shaped around your particular stay.
Not more ideas for the sake of more. Three places worth paying attention to.
Starter Playbook
Bring your experience direction and personalized opportunities together into a practical Starter Playbook designed to help you move from insight to action.
Why hosts choose StayStory
StayStory helps you uncover friction, shape meaningful moments, and turn ideas into repeatable guest experiences.
See how the StayStory Method works01
Walk the stay the way a guest does and notice what you have stopped noticing — the friction, the overlooked moments, the details that are already working.
Experience Audit
CompletePriority fixes
Your strengths
02
Decide what guests should feel, remember and tell someone about afterwards. That direction is what every later decision gets measured against.
Experience Compass
ConfirmedPurpose
Help busy couples slow down.
Transformation
Overwhelmed → Restored
Hospitality promise
Feel expected, not processed.
Signature memory
The fire, after dark.
03
Three opportunities drawn from your own property and the experience you said you want — specific enough to picture, and few enough to actually do.
Three opportunities
For your stayWhat we noticed
Your Audit describes mornings in detail and says little about evenings.
Let the evening arrive on purpose
What we noticed
You mentioned, unprompted, that guests always ask about the bird feeder.
The bird feeder is already the story
What we noticed
You named the Murphy bed as friction, against a promise of ease.
Take the puzzle out of the first night
The proof is in what guests remember
These are real guests’ words from Laurel & Lore, where the StayStory system was developed and tested.
See them on Airbnb ↗This host had thought of everything.
What they noticed
Anticipation
Jo · July 2024 · 5★
It made us feel very nurtured and safe.
What they remembered
How the stay made them feel
Katie · Asheville, NC · October 2024 · 5★
The little details made it super homey.
What created it
Meaningful details
Carolina · Hollywood, FL · June 2025 · 5★
Built for the way you host
One system. Every scale. The same unforgettable impact.
Experience Audit
Readiness score, this property
Experience Compass
Guests should feel
Like we've been expecting them.
They should remember
The fire, after dark.
Your voice matters
Great hospitality is built on understanding people. We believe the tools that support hosts should be, too.
We’re building StayStory alongside the people who know hospitality best: hosts themselves.
Whether you’re just getting started or have been welcoming guests for years, we’d love to hear about your experiences, challenges, and ideas.
Your perspective can help us create tools that make thoughtful hospitality easier, more creative, and more rewarding.
A few thoughtful questions. Your perspective can help shape what comes next.
Start with your Experience Audit. StayStory will help you uncover what matters, shape the direction of the experience, and discover where it could become more memorable.